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Terms & Conditions of Enrolment - AUS

1. Enrolment & Selection (5.3)

a) The student is responsible for notifying Wellbeing Science Institute Pty Ltd if they have a medical condition or disability or requires assistance in their training.
b) A deposit, including a non-refundable administration fee of $50, must accompany enrolment to secure a placement within a course; this referred to as the enrolment fee.
c) It is the student’s responsibility to note the date/s, time/s and location of the course as advertised.
d) Courses with low enrolments may be cancelled, every effort will be made to contact students, please ensure your contact details are correct.
e) The RTO reserves the right to decline admission to a course, terminate a student's enrolment in a class or change a Course Facilitator/Assessor at any time without notice.

2. Course Assessment & Accreditation (4.1 & 5.2)

a) The RTO is responsible for the issuance of AQF certification documentation (5.2).
b) Certificates or Statements of Attainment are issued to students who are assessed as competent in the units completed. The cost of the certificates is included in the course fees.
c) If a student is deemed not yet competent on completion of the course assessment period, they will be offered the opportunity to be reassessed.
d) If a student is required to be reassessed, they will be provided with guidance in the form of an Assessment Report and provided an Assessment Revision Period to make a limited number of revised submissions in the time period specified. In most cases there will be no reassessment fee. If a reassessment fee is applicable, the student will be advised in advance.
e) If at the end of the assessment revision period, a student is NOT deemed competent in all the units of competencies required, a Statement of Attainment will be issued.
f) Students are responsible for the safe storage of their accreditation documents. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $80 will be charged.

3. Course Fees, Payments and Refunds (5.3)

a) Please refer to the pre-enrolment course information for information on course fees, including any required deposit; administration fee; material fees and any other charges (if applicable).
b) For self-funded students, a deposit of no more than $1,500 is required prior to course commencement; this deposit is to confirm enrolment in the course and includes a $50 non-refundable administration fee.
c) In line with the RTO’s Fee Protection Policy the RTO will not collect more than $1,500 from self-funded students prior to course commencement.
d) Refunds may be requested in the following circumstances:
i. Student has overpaid the administration fee
ii. Students enrolled in training that has been cancelled by the RTO
iii. Student advises the RTO in writing no later than 7 days prior to the first day of course training delivery that they are withdrawing from the course
iv. In the event that the RTO fails to provide the agreed services
e) No refunds will be issued once course training delivery has commenced
f) No refunds will be issued regardless of course assessment results.

4. Cooling Off Period (5.3)

Wellbeing Science Institute Pty Ltd protects the rights of the learner including but limited to the Statutory requirements for cooling-off periods. Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the RTO Manager (a letter or email is acceptable) within 10 business days of enrolment, unless the student has already commenced the training. Please refer to the Refund policy for process on acquiring a refund.

5. Changes to Agreed Services (5.4)

Where there are any changes to the agreed services that will affect the learner, including in the event of Wellbeing Science Institute Pty Ltd closing down, the RTO will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements.

6. Fee Protection (7.3)

Wellbeing Science Institute Pty Ltd requires a minimum deposit, which will not exceed $1,500 per individual student, prior to course commencement. If the full course fees are less than $1,500, the full fees may be required to be paid prior to course commencement. Please refer to the pre-enrolment course information for an outline of all course fees. Following course commencement, full fees will be required to be paid by either a payment plan (if remaining fees are more than $1500), or in full (if the remaining fees are below $1500) for training and other services yet to be delivered.

7. Consumer Guarantee (5.3)

Wellbeing Science Institute Pty Ltd guarantees that the services provided by the RTO will be:
• provided with due care and skill
• fit for any specified purpose (express or implied)
• provided within a reasonable time (when no timeframe is set for the training).

8. Intellectual Property

The student acknowledges that course materials supplied are secured by copyright and remain the property of Transfirmation Partners Pty Ltd, who are the parent company of WSI. The materials are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd. Wellbeing Science Institute Pty Ltd.

9. Complaints and Appeals (6.1)

If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. Wellbeing Science Institute Pty Ltd administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a Staff member or Student wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form,( link included in the Student Handbook or on request). Once the form has been completed, the form should be submitted to the RTO for actioning. Please refer to the Student Handbook for more details on the complaints and appeals process.

10. Credit Transfer (3.5)

The RTO recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation. Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript). Please contact the student experience team for the procedure on how to apply for a Credit Transfer.

11. Language, Literacy and Numeracy (LLN) (1.7)

LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning is to be identified upon enrolment. Course Facilitators and staff within the RTO can provide students with support to assist the student throughout the learning process. Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language,
literacy and numeracy requirements, students are required to have basic skills in:
• Count, check and record accurately
• Read and interpret
• Estimate, calculate and measure

All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment.

12. Support Services (1.7)

Wellbeing Science Institute Pty Ltd caters to diverse client learning needs and aims to identify and respond to the learning needs of all clients. Clients are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and
induction stage to course completion, through their Course Facilitator or RTO staff. Wellbeing Science Institute Pty Ltd is committed to providing clients requiring additional support, advice or assistance while training. Please contact the student experience team to discuss the types of support available.
To achieve this and to ensure the quality delivery of training and education, the RTO provides client vocational counselling to improve and extend training outcomes. Students are advised to make an appointment with their Course Facilitator in the first instance, if required the student can then schedule an appointment with the RTO for further counselling and/or assistance.

13. Legislative and Regulatory Requirements (8.5)

All students will undergo an induction with the RTO, which will include the student’s rights and responsibilities against the relevant Commonwealth, State or Territory legislation
and regulatory requirements. Students are issued with a Student Handbook, which also includes the Student’s rights and responsibilities that will affect their participation in
vocational education and training. The student acknowledges that they must observe Wellbeing Science Institute Pty Ltd’s policies and procedures, according to State and Federal Government
legislative and regulatory requirements, as set out in the Student Handbook.

14. Privacy Protection

Wellbeing Science Institute Pty Ltd respects the importance of securing any form of personal information which is collected from the student(s) and/or other Stakeholders. Information collected from students is only utilised for the purpose of gathering information on the student as part of their enrolment, training, assessment and certification process. All data is kept securely within either a locked filing cabinet or filed electronically within a password protected database. Wellbeing Science Institute Pty Ltd has an obligation under Commonwealth and State legislation to provide information to certain government departments for the purpose of reporting data to the government. On occasion, the government regulatory body will require access to student records for the purpose of auditing the RTO against the
Standards for RTO’s. No student files will be removed from the RTO’s site, unless a student is notified beforehand.

15. Privacy Notice

Under the Data Provision Requirements 2012, Wellbeing Science Institute Pty Ltd is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by Wellbeing Science Institute Pty Ltd for statistical, administrative, regulatory and research purposes. Wellbeing Science Institute Pty Ltd may disclose your personal information for these purposes to:
• Commonwealth and State or Territory government
departments and authorised agencies; and
• NCVER.
• Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
• populating authenticated VET transcripts;
• facilitating statistics and research relating to education, including surveys and data linkage;
• pre-populating RTO student enrolment forms;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring and evaluation.
You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER's website at www.ncver.edu.au).

Student Declaration

I declare that the information contained in this Enrolment Agreement Form is true and correct.
I confirm that I have read and understand the Terms and Conditions above.
I understand that I will need to pay an enrolment fee, which includes a non-refundable administration fee of $50, to finalise my enrolment and remaining course fees need to be paid on time, according to the invoice terms.
I understand that course materials supplied are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd.
I acknowledge I will be required to undertake studies, research, and assessment tasks responsibly and with honesty and integrity.

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Before you start

Before you start this online enrolment form, you will need the following information/items

I’ve reviewed the pre-enrolment course information for the course I am enrolling on: https://wellbeingscienceinstitute.app.axcelerate.com/showDoc.cfm?DocID=473468
Unique Student Identifier – we can be prevented from issuing you with a qualification or statement of attainment when you complete your course if you do not supply a unique student identifier (USI). In addition, we are required to include student USIs in our compliance reporting data.
If you do not have a USI, please visit https://www.usi.gov.au/your-usi/create-usi to create one and enter the number here
Image/file of Government issued photo ID (i.e. Driver’s License or Passport) to upload
The name of the sporting organisation you will be partnering with to complete the course assessments and contact the details of a key liaison person
A copy of a recent CV
Details for invoice if employer/organisation is paying course fee

If you have all the information above available, the online enrolment form should take no longer than 10 minutes to complete. You can also save your work and come back.

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Terms & Conditions of Enrolment - EUR

1. Enrolment & Selection (5.3)

a) The student is responsible for notifying Wellbeing Science Institute Pty Ltd if they have a medical condition or disability or requires assistance in their training.
b) A deposit, including a non-refundable administration fee of $50AUD, must accompany enrolment to secure a placement within a course; this referred to as the enrolment fee.
c) It is the student’s responsibility to note the date/s, time/s and location of the course as advertised.
d) Courses with low enrolments may be cancelled, every effort will be made to contact students, please ensure your contact details are correct.
e) The RTO reserves the right to decline admission to a course, terminate a student's enrolment in a class or change a Course Facilitator/Assessor at any time without notice.

2. Course Assessment & Accreditation Documentation (4.1 & 5.2)

3. Course Fees, Payments and Refunds (5.3)

a) Please refer to the pre-enrolment course information for information on course fees, including any required deposit; administration fee; material fees and any other charges (if applicable).
b) For self-funded students, a deposit of no more than $1,500AUD is required prior to course commencement; this deposit is to confirm enrolment in the course and includes a $50AUD non-refundable administration fee.
c) In line with the RTO’s Fee Protection Policy the RTO will not collect more than $1,500AUD from self-funded students prior to course commencement.
d) Refunds may be requested in the following circumstances:
i. Student has overpaid the administration fee
ii. Students enrolled in training that has been cancelled by the RTO
iii. Student advises the RTO in writing no later than 7 days prior to the first day of course training delivery that they are withdrawing from the course
iv. In the event that the RTO fails to provide the agreed services
e) No refunds will be issued once course training delivery has commenced
f) No refunds will be issued regardless of course assessment results.

4. Cooling Off Period (5.3)

5. Changes to Agreed Services (5.4)

6. Fee Protection (7.3)

Wellbeing Science Institute Pty Ltd requires a minimum deposit, which will not exceed $1,500AUD per individual student, prior to course commencement. If the full course fees are less than $1,500AUD, the full fees may be required to be paid prior to course commencement. Please refer to the pre-enrolment course information for an outline of all course fees. Following course commencement, full fees will be required to be paid by either a payment plan (if remaining fees are more than $1500AUD), or in full (if the remaining fees are below $1500AUD) for training and other services yet to be delivered.

7. Consumer Guarantee (5.3)

8. Intellectual Property

9. Complaints and Appeals (6.1)

10. Credit Transfer (3.5)

11. Language, Literacy and Numeracy (LLN) (1.7)

All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment.

12. Support Services (1.7)

13. Legislative and Regulatory Requirements (8.5)

14. Privacy Protection

15. Privacy Notice

Student Declaration

I declare that the information contained in this Enrolment Agreement Form is true and correct.
I confirm that I have read and understand the Terms and Conditions above.
I understand that I will need to pay an enrolment fee, which includes a non-refundable administration fee of $50, to finalise my enrolment and remaining course fees need to be paid on time, according to the invoice terms.
I understand that course materials supplied are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd.
I acknowledge I will be required to undertake studies, research, and assessment tasks responsibly and with honesty and integrity.

Before you start

Before you start this online enrolment form, you will need the following information/items

I’ve reviewed the pre-enrolment course information for the course:
International students–https://wellbeingscienceinstitute.app.axcelerate.com/showDoc.cfm?DocID=489583
Australian students–https://wellbeingscienceinstitute.app.axcelerate.com/showDoc.cfm?DocID=491894
Unique Student Identifier – For Australian Citizens - we can be prevented from issuing you with a qualification or statement of attainment when you complete your course if you do not supply a unique student identifier (USI). In addition, we are required to include student USIs in our compliance reporting data.
If you do not have a USI, please visit https://www.usi.gov.au/your-usi/create-usi to create (not required for students outside of Australia
Image/file of Government issued photo ID (i.e. Driver’s License or Passport) to upload
Depending on the program you are enrolling on, a copy of a recent CV.
Details for invoice if employer/organisation is paying course fee

If you have all the information above available, the online enrolment form should take no longer than 10 minutes to complete. You can also save your work and come back.

Before you start

Before you start this online enrolment form, you will need the following information/items

I’ve reviewed the course overview information for the course I am enrolling on location at https://wellbeingscienceinstitute.com/.
Unique Student Identifier – we can be prevented from issuing you with a qualification or statement of attainment when you complete your course if you do not supply a unique student identifier (USI). In addition, we are required to include student USIs in our compliance reporting data.
If you do not have a USI, please visit https://www.usi.gov.au/your-usi/create-usi to create one and enter the number here
Image/file of Government issued photo ID (i.e. Driver’s License or Passport) to upload
Depending on the program you are enrolling on, a copy of a recent CV.
Details for invoice if employer/organisation is paying course fee

If you have all the information above available, the online enrolment form should take no longer than 10 minutes to complete. You can also save your work and come back.

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Terms & Conditions of Enrolment – Non-Accredited Courses

1. Enrolment & Selection

a) It is the student’s responsibility to read the Wellbeing Science Institute website and course information documentation to determine the delivery mode for the course and note any seminar or workshop dates, times and locations as advertised. If you are not sure of a course delivery mode, please contact Wellbeing Science Institute Pty Ltd (Wellbeing Science Institute) prior to enrolling.
b) Wellbeing Science Institute will communicate important information about courses to Student’s via the email address provided on the enrolment form. This includes confirmation of enrolment, course reminders and where applicable, changes to course information or schedules, Zoom links and access to course materials. it the student’s responsibility to confirm they able to receive emails from Wellbeing Science Institute and to resolve any issues posed by employers IT/Email policy may pose. It is the student’s responsibility to provide Wellbeing Science Institute with up-to-
date contact information.
c) All online seminars will be delivered in real – time via zoom. Student’s will be sent instructions on how to join the seminar a minimum of 24 hours before it starts. It is the student’s responsibility to ensure that they have a stable internet connection and to test the computer set-up prior to the seminar commencement.
d) It is the student’s responsibility to notify Wellbeing Science Institute if they have a medical condition or disability or require assistance in their training.

2. Course Fees, Payments and Refunds

a) Please refer to the Wellbeing Science Institute website and / or course information document for an outline of all course fees.
b) The terms and conditions for company enrolments are the same as individual course participants. Please be aware that payment is required in FULL before attendance at the course. If an invoice is outstanding three (3) business days before the start of the course, Wellbeing Science Institute reserve the right to cancel a student’s enrolment.
c) A refund may be made in the following circumstances:
i. A Student is enrolled in training that has been cancelled by Wellbeing Science Institute
ii. A Student advises Wellbeing Science Institute that they are withdrawing from the course no later than 7 days prior to course commencement
iii. In the event that the Wellbeing Science Institute fails to provide the agreed services
d) No refunds will be issued once course training delivery has commenced
e) Students are entitled to receive a Statement of Attainment upon completion of the course or program.
f) Students are responsible for the safe storage of their Statements of Attainment. If a student requires a reissue of their Statement of Attainment, a certificate/statement re-issue fee of $50 will be charged.

3. Cancellations and Transfers

a) Courses with low enrolments may be cancelled.
b) Requests from a student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course (where applicable).
c) If a student is unable to complete a course, due to changed personal circumstances, Wellbeing Science Institutewill make every effort to ensure they are placed into an alternative course (where applicable).
d) Wellbeing Science Institute reserves the right to decline admission to a course, terminate a student's enrolment in a course or change a Trainer/Assessor at any time without notice.

4. Cooling Off Period

Wellbeing Science Institute Pty Ltd protects the rights of the learner including but limited to the Statutory requirements for cooling-off periods. Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to Wellbeing Science Institute via email within 10 business days of enrolment, unless the student has already commenced the training. Please refer to the Refund policy for process on acquiring a refund.

5. Changes to Agreed Services

Where there are any changes to the agreed services that will affect the student, including in the event of Wellbeing Science Institute Pty Ltd closing down, Wellbeing Science Institute will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third-party arrangements.

6. Fee Protection

Wellbeing Science Institute Pty Ltd requires a minimum deposit, which will not exceed $1,500 per individual student, to complete enrolment. If the full course fees are less than $1,500, the full fees are required to complete enrolment. Please refer to the Wellbeing Science Institute website and / or course information document for an outline of all course fees. Following course commencement, the balance of course fees for training and other services yet to be delivered will be required to be paid by either:
• if remaining fees are more than $1500 - the payment plan as defined in the course information document;
or
• if the remaining fees are below $1500 - in full. An invoice will be issued to students accordingly.

7. Consumer Guarantee

Wellbeing Science Institute Pty Ltd guarantees that the services provided will be:
• provided with due care and skill
• fit for any specified purpose (express or implied)
• provided within a reasonable time (when no timeframe is set for the training).

8. Complaints and Appeals

If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. Wellbeing Science Institute Pty Ltd administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a student wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form, which is available on request. Once the form has been completed, the form should be submitted to Wellbeing Science Institute for actioning. Please refer to the Student Handbook for more details on the complaints and appeals process.

9. Language, Literacy and Numeracy (LLN)

LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students are encouraged to express their learning needs at enrolment when completing the course enrolment form. Wellbeing Science Institute can provide students with support to assist the student throughout the learning process.

10. Support Services

Wellbeing Science Institute Pty Ltd caters to diverse client learning needs and aims to identify and respond to the learning needs of all clients. Students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and course commencement through to course completion, by contacting their Course Facilitator or other Wellbeing Science Institute staff. Wellbeing Science Institute Pty Ltd is committed to providing students requiring additional support, advice or assistance while training.

11. Intellectual Property

The student acknowledges that course materials supplied are secured by copyright and remain the property of Transfirmation Partners Pty Ltd, who are the parent company of Wellbeing Science Institute. The materials are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd.

12. Legislative and Regulatory Requirements

The student acknowledges that they must observe Wellbeing Science Institute Pty Ltd’s policies and procedures, according to State and Federal Government legislative and regulatory requirements, as set out in the Student Handbook.

13. Privacy Protection

Wellbeing Science Institute Pty Ltd respects the importanceof securing any form of personal information which is collected from the student(s) and/or other Stakeholders. In collecting personal information Wellbeing Science Institute will comply with the requirements of the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Act). Information collected from students is only utilised for the purpose of gathering information on the student as part of their enrolment, training, assessment and certification process. Wellbeing Science Institute does not disclose personal information other than for the purpose for which it was collected, or an individual has consented to a secondary purpose, or an individual would reasonably expect this (such as receiving communications about upcoming events), or if required by law. Wellbeing Science Institute respects an individual’s right not to receive marketing material and provides an option within communications and on its website for individuals to unsubscribe from receiving marketing material. Wellbeing Science Institute takes active steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Access to our Student Management System is protected through user log-on and password, and assignment of user access rights. As a Registered Training Organisation (RTO), Wellbeing
Science Institute Pty Ltd has an obligation under Commonwealth and State legislation to provide information to certain government departments for the purpose of reporting data to the government. On occasion, the government regulatory body will require access to student records for the purpose of auditing an RTO against the Standards for RTO’s. Wellbeing Science Institute does not sell any information to third parties for marketing purposes.

14. Privacy Notice

Student Declaration

I declare that the information contained in this Enrolment Agreement Form is true and correct.
I confirm that I have read and understand the Terms and Conditions above.
I understand that I will need to pay an enrolment fee, which includes a non-refundable administration fee of $50, to finalise my enrolment and remaining course fees need to be paid on time, according to the invoice terms.
I understand that course materials supplied are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd.
I acknowledge I will be required to undertake studies, research, and assessment tasks responsibly and with honesty and integrity.

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Terms & Conditions of Enrolment - UK

1. Enrolment & Selection

a) The student is responsible for providing accurate information on their application form and will update
Wellbeing Science Institute Pty Ltd if their circumstances change.
b) The student is responsible for notifying Wellbeing Science Institute Pty Ltd if they have a medical condition or disability or require assistance in their training.
c) Full payment must accompany enrolment to secure a placement within a course.
d) It is the student’s responsibility to note the date, time and location of the course as advertised.
e) Courses with low enrolments may be cancelled or postponed, every effort will be made to contact students, please ensure your contact details are correct.
f) Requests from the student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative location and/or date.
g) If you are unable to complete your course, due to changed personal circumstances, Wellbeing Science Institute Pty Ltd will make every effort to ensure you are placed into an alternative pre-scheduled course.
h) Wellbeing Science Institute Pty Ltd reserves the right to decline admission to a course, terminate a student's enrolment in a class or change a Course Facilitator/Assessor at any time without notice.

2. Course Fees, Payments and Refunds

a) Please refer to the Pre-enrolment Course Information document for more information on course, materials and adminstration fees.
b) Certificates and Statements of Attainment are issued to students who are assessed as competent in the units completed. The cost of the certificates is included in the course fees.
c) Refunds (excluding the non-refundable administration fee of $50AUS) may be made in the following circumstances:
i. Student has overpaid the Course fee
ii. Student enrolled in training that has been terminated by Wellbeing Science Institute Pty Ltd (administration fee is waived in this circumstance)
iii. Student advises Wellbeing Science Institute Pty Ltd no later than 7 days prior to the first day of course training, that they are withdrawing from the course
iv. In the event that Wellbeing Science Institute Pty Ltd fails to provide the agreed services
d) No refunds will be issued once course training delivery has commenced
e) Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $50 AUS will be charged.
f) If a student is deemed not yet competent on completion of training, they will be offered the opportunity to be reassessed.
g) If a student is required to be reassessed, they will be provided with further guidance from their Course
Facilitator prior to reassessment.
h) In most cases there will be no reassessment fee. If a reassessment fee is applicable, the student will be advised in advance.
i) If a student is deemed competent in some but not all the units of competencies required, a Statement of Attainment will be issued, and the student will be given a six-month period to undertake reassessment if required.

3. Cooling Off Period

Wellbeing Science Institute Pty Ltd protects the rights of the learner including but limited to the Statutory requirements for cooling-off periods. Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to Wellbeing Science Institute Pty Ltd (a letter or email is acceptable) within 10 business days of enrolment delivery (excluding the non-refundable administration fee of $50AUS), unless the student has already commenced the training. Please refer to the Refund policy for process on acquiring a refund.

4. Changes to Agreed Services

Wellbeing Science Institute Pty Ltd guarantee that the services provided by the company will be:
• provided with due care and skill
• fit for any specified purpose (express or implied)
• provided within a reasonable time (when no timeframe is set for the training).

5. Changes to Agreed Services

Where there are any changes to the agreed services that will affect the learner, including in the event of Wellbeing Science Institute Pty Ltd closing down, the student will be advised as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third-party arrangements.

6. Intellectual Property

7. Complaints and Appeals

If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. Wellbeing Science Institute Pty Ltd and administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance. If a Staff member or Student wishes to make a formal complaint, they are required to complete a Complaints and Appeals Form, which is included in the Student Handbook. Once the form has been completed, the form should be submitted to Wellbeing Science Institute for actioning. Please refer to the Student Handbook for more details on the complaints and appeals processes.

8. Credit Transfer

9. Language, Literacy and Numeracy (LLN)

LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning should identify the type/s on their enrolment form. Course Facilitators or staff within Wellbeing Science Institute Pty Ltd can provide students with support to assist the student throughout the learning process. Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students are required to have basic skills in:
• Count, check and record accurately
• Read and interpret
• Estimate, calculate and measure

10. Support Services

Wellbeing Science Institute Pty Ltd caters to diverse student learning needs and aims to identify and respond to the learning needs of all students. Students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and onboarding stage to course completion, through their Course Facilitator or Wellbeing Science Institute Pty Ltd staff. Wellbeing Science Institute Pty Ltd is committed to providing students requiring additional support, advice or assistance while training.

11. Legislative and Regulatory Requirements

All students will undergo an onboarding process with Wellbeing Science Institute Pty Ltd, which will include Students being issued with a Student Handbook, which includes the student’s rights and responsibilities that will affect their participation in vocational education and training. The student acknowledges that they must observe Wellbeing Science Institute Pty Ltd’s policies and procedures, as set out in the Student Handbook.

12. Privacy Protection

Wellbeing Science Institute Pty Ltd respects the importance of securing any form of personal information which is collected from the student(s) and/or other Stakeholders. Information collected from students is only utilised for the purpose of gathering information on the student as part of their enrolment, training, assessment and certification process. All data is kept securely within either a locked filing cabinet or filed electronically within a password protected database. Wellbeing Science Institute Pty Ltd has an obligation under Commonwealth and State legislation to provide information to certain government departments for the purpose of reporting data to the government. On occasion, the
government regulatory body will require access to student records for the purpose of auditing the company against the Standards for RTO’s. No student files will be removed from the RTO’s site, unless a student is notified beforehand.

13. Privacy Notice

If you seek recognition of prior learning (RPL) to obtain the Australian qualification, under the Data Provision Requirements 2012, Wellbeing Science Institute Pty Ltd will be required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by Wellbeing Science Institute Pty Ltd for statistical, administrative, regulatory and research purposes. Wellbeing Science Institute Pty Ltd may disclose your personal information for these purposes to:
• Australian Commonwealth and State or Territory government departments and authorised agencies; and
• NCVER.
• Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
• populating authenticated VET transcripts;
• facilitating statistics and research relating to education, including surveys and data linkage;
• pre-populating RTO student enrolment forms;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER's website at www.ncver.edu.au).

Student Declaration

I declare that the information contained in this Enrolment Agreement Form is true and correct.
I confirm that I have read and understand the Terms and Conditions above.
I understand that I will need to pay an enrolment fee, which includes a non-refundable administration fee of $50AUS, to finalise my enrolment and remaining course fees need to be paid on time, according to the invoice terms.
I understand that course materials supplied are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd.
I acknowledge I will be required to undertake studies, research, and assessment tasks responsibly and with honesty and integrity.

Student Declaration

I declare that the information contained in this Enrolment Agreement Form is true and correct.
I confirm that I have read and understand the Terms and Conditions above.
I understand that I will need to pay an enrolment fee, which includes a non-refundable administration fee of $50AUS, to finalise my enrolment and remaining course fees need to be paid on time, according to the invoice terms.
I understand that course materials supplied are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd.
I acknowledge I will be required to undertake studies, research, and assessment tasks responsibly and with honesty and integrity.

Before you start

Before you start this online enrolment form, you will need the following information/items

I’ve reviewed the course overview information for the course I am enrolling on: https://wellbeingscienceinstitute.app.axcelerate.com/showDoc.cfm?DocID=437982.
Image/file of Government issued photo ID (i.e. Driver’s License or Passport) to upload
Depending on the program you are enrolling on, a copy of a recent CV.
Details for invoice if employer/organisation is paying course fee

If you have all the information above available, the online enrolment form should take no longer than 10 minutes to complete. You can also save your work and come back.

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Terms & Conditions of Enrolment - EUR

1. Enrolment & Selection (5.3)

a) The student is responsible for notifying Wellbeing Science Institute Pty Ltd if they have a medical condition or disability or requires assistance in their training.
b) A deposit, including a non-refundable administration fee of $50AUD, must accompany enrolment to secure a placement within a course; this referred to as the enrolment fee.
c) It is the student’s responsibility to note the date/s, time/s and location of the course as advertised.
d) Courses with low enrolments may be cancelled, every effort will be made to contact students, please ensure your contact details are correct.
e) The RTO reserves the right to decline admission to a course, terminate a student's enrolment in a class or change a Course Facilitator/Assessor at any time without notice.

2. Course Assessment & Accreditation Documentation (4.1 & 5.2)

3. Course Fees, Payments and Refunds (5.3)

a) Please refer to the pre-enrolment course information for information on course fees, including any required deposit; administration fee; material fees and any other charges (if applicable).
b) For self-funded students, a deposit of no more than $1,500AUD is required prior to course commencement; this deposit is to confirm enrolment in the course and includes a $50AUD non-refundable administration fee.
c) In line with the RTO’s Fee Protection Policy the RTO will not collect more than $1,500AUD from self-funded students prior to course commencement.
d) Refunds may be requested in the following circumstances:
i. Student has overpaid the administration fee
ii. Students enrolled in training that has been cancelled by the RTO
iii. Student advises the RTO in writing no later than 7 days prior to the first day of course training delivery that they are withdrawing from the course
iv. In the event that the RTO fails to provide the agreed services
e) No refunds will be issued once course training delivery has commenced
f) No refunds will be issued regardless of course assessment results.

4. Cooling Off Period (5.3)

5. Changes to Agreed Services (5.4)

6. Fee Protection (7.3)

7. Consumer Guarantee (5.3)

8. Intellectual Property

9. Complaints and Appeals (6.1)

10. Credit Transfer (3.5)

11. Language, Literacy and Numeracy (LLN) (1.7)

All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment.

12. Support Services (1.7)

13. Legislative and Regulatory Requirements (8.5)

14. Privacy Protection

15. Privacy Notice

Student Declaration

I declare that the information contained in this Enrolment Agreement Form is true and correct.
I confirm that I have read and understand the Terms and Conditions above.
I understand that I will need to pay an enrolment fee, which includes a non-refundable administration fee of $50, to finalise my enrolment and remaining course fees need to be paid on time, according to the invoice terms.
I understand that course materials supplied are for the exclusive use within the course and are not to be used for conducting commercial wellbeing education and training, without the written permission of the course owner, Transfirmation Partners Pty Ltd.
I acknowledge I will be required to undertake studies, research, and assessment tasks responsibly and with honesty and integrity.

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Before you start

Before you start this online enrolment form, you will need the following information/items

I’ve reviewed the pre-enrolment course information for the course I am enrolling on:
Image/file of Government issued photo ID (i.e. Driver’s License or Passport) to upload
The name of the sporting organisation you will be partnering with to complete the course assessments and contact the details of a key liaison person
A copy of a recent CV
Details for invoice if employer/organisation is paying course fee

If you have all the information above available, the online enrolment form should take no longer than 10 minutes to complete. You can also save your work and come back.

UK Enrolment Form

International Certificate in Elite Athlete Wellbeing Management